Customer Service
We offer exceptional customer service tailored to the unique needs of legal tech and law firms.
Our dedicated team of customer service agents is committed to delivering professional, reliable support that helps our clients succeed
customer service
You want to talk about your project? Contact us.
We are extremely impressed with KAAP Intelligent Tech Solutions' ability to design and implement a comprehensive workflow-based environment tailored to our needs.

Customer Service

By partnering with us for your customer service needs, your law firm or legal tech company can enjoy numerous benefits, with an emphasis on increased efficiency and cost savings.
Our dedicated team of customer service agents is committed to delivering professional, reliable support that helps our clients succeed.
Inbound and outbound
Our range of customer support services includes inbound and outbound call handling, Email support, and live chat assistance via WhatsApp directly to your customers' phones. This ensures seamless communication and convenient access to support.
Native German speakers
Our customer service agents are native German speakers, guaranteeing the highest quality of communication and understanding of our clients' needs. They undergo specialized training to meet the customers need and represent your firm in the best possible way towards your cliens.
Put your customer service in our hands
Our collaboration with KAAP Intelligent Tech Solutions has been a game-changer in managing Diesel Claims.
About us
Established in 2022, KAAP Intelligent Tech Solutions is the brainchild of a German holding owned by some of the most forward-thinking, tech-driven lawyers in the industry. Our Cape Town-based firm specializes in developing innovative tools and solutions for legal tech firms, leveraging our founders' profound insight into the daily operations of law firms and legal tech companies.
Our expertise lies in harnessing cutting-edge technologies, such as artificial intelligence and advanced workflow automation, to create efficient, fully or semi-automated processes for large-scale projects. This unique approach, coupled with our deep understanding of the legal industry's intricacies, sets KAAP Intelligent Tech Solutions apart from competitors in the legal tech market.
Our primary target market comprises German law firms and legal tech companies offering services for mass case scenarios. We cater to a diverse range of clients, from legal tech startups to established law firms, delivering tailored solutions that meet their specific needs and requirements.
Our company culture is defined by a strong commitment to client success, a passion for innovation, and a collaborative work environment. Our team of skilled professionals continually strives to push the boundaries of legal technology, ensuring that our solutions empower legal professionals and drive tangible results in their daily work.
CCMG contact centre management group company membership Kaap service 2025

Career | Our openings

We are excited to offer a flexible working environment for our employees.
Developer
  • Graduated with a degree (or equivalent training) in Computer Science
  • Full proficiency in JavaSkript, Python
  • Great team player that collaborates with diverse colleagues from different disciplines and backgrounds.
Consultant
  • you are fluent in German and English
  • you bring basic technical knowledge and understanding
  • you are entitled to legally work in South Africa holding a citizenship or permanent residency

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